Privacy Policy

This privacy policy explains what information Nordstern Labs collects when you visit nordsternlabs.com or engage us as a client, how we use it, and the choices you have. Nordstern Labs is a digital marketing agency based in Kerala, India.

Who we are

Nordstern Labs is a digital marketing agency operating from Kerala, India. Our website address is https://nordsternlabs.com. For any question about this policy or about your data, call or message us on WhatsApp at +91 80751 17226.

What information we collect

We collect two kinds of information.

Information you give us

• Your name, phone number, company name and any email address you choose to share when you contact us or request a consultation.
• Any details you choose to share about your business, marketing goals or current performance during an enquiry or engagement.

Information collected automatically

• Standard server log data such as IP address, browser type, device type, referring page and the pages you view.
• Analytics data about how the site is used, collected through cookies and similar technologies.

How we use your information

• To respond to your enquiry and provide the services you ask for.
• To prepare proposals, plans and reports for prospective and current clients.
• To operate, secure and improve our website.
• To send you information relevant to a service you have enquired about. You can ask us to stop at any time.
• To meet legal, accounting and tax obligations.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Cookies and analytics

Our website uses cookies to keep the site working correctly and to understand how visitors use it. We use Google Analytics to measure traffic and site performance. Google Analytics sets cookies that collect information such as pages visited, time on site and approximate location. This information is aggregated and is not used by us to identify individual visitors.

You can block or delete cookies through your browser settings. Blocking cookies may affect how parts of the site function. You can also opt out of Google Analytics using the browser add-on Google provides at tools.google.com/dlpage/gaoptout.

Advertising platforms

Nordstern Labs manages advertising campaigns on platforms including Google Ads and Meta. Where a client has asked us to do so, we may place advertising and conversion tracking tags on that client’s own website, under that client’s own accounts and privacy policy.

On our own website, advertising platforms may set cookies that allow us to measure the performance of our campaigns and to show relevant ads to people who have visited this site. You can control how Google uses advertising data at myadcenter.google.com and adjust Meta ad preferences within your Facebook or Instagram account settings.

Client account access

When we manage advertising accounts for a client, we access those accounts with the client’s permission, through the platform’s own access mechanisms. The client remains the owner of their advertising accounts, campaign data and billing. We use that access only to deliver the services agreed with the client, and we do not use client campaign data for any other purpose.

Third parties we rely on

We use established service providers to run our business, including website hosting, email, analytics and advertising platforms. These providers process data on our behalf and are required to keep it secure. We share your information with them only to the extent needed to provide our services.

How long we keep information

We keep enquiry information for as long as needed to respond and to maintain a record of the conversation. Client records are kept for the duration of the engagement and afterwards for as long as required by law and for our accounting and tax obligations. Website analytics data is retained according to the settings of the analytics platform.

How we protect your information

We use reasonable technical and organisational measures to protect the information we hold, including encrypted connections, restricted access to accounts, and reputable service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights

You can ask us to:

• Tell you what personal information we hold about you.
• Correct information that is inaccurate or incomplete.
• Delete your personal information, where we are not required to keep it.
• Stop sending you marketing communications.

To make any of these requests, call or message us on WhatsApp at +91 80751 17226. We will respond within a reasonable period.

Children

Our website and services are intended for businesses. We do not knowingly collect personal information from children.

Links to other websites

Our website may link to other websites, including client sites and platform documentation. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of the website after a change means you accept the updated policy.

Contact us

For any question about this privacy policy or about how we handle your data, contact us by phone or WhatsApp:

Nordstern Labs
Kerala, India
Phone and WhatsApp: +91 80751 17226